Save the access trail
Keep notices, agreed access times, trade appointment messages, entry forms, and any instructions you gave. If the repair required keys, pets to be secured, furniture to be moved, or someone to be home, note that too.
Entry rules differ between states and depend on the reason for entry. The common evidence point is simple: save the notice and the agreement, especially if access timing becomes difficult.
Photograph the problem before work starts
For a leak, capture the water source, stain, floor area, nearby walls, and any belongings affected. For an appliance, capture the model, error code, visible fault, and surrounding area. For a broken fixture, capture how it sits in the room.
This helps separate the original repair need from later questions about damage, cleaning, or whether the issue was reported promptly.
Record the result
After the repair, take a wide shot and a close-up. If the issue remains, send a calm follow-up: "The plumber attended today, but the cabinet base is still wet and the leak appears to continue when the tap runs." Attach photos.
If the repair caused marks, holes, dust, missing paint, or moved items, record that too. It may not be anyone's fault, but it should not be mistaken for tenant damage later.
Keep receipts and reports you receive
Renters do not always receive trade invoices, but if you do, keep them. If the trade gives verbal advice, write a short note while it is fresh. If the agent confirms the repair is complete, save that message.
Bond disputes often turn on timelines. A repair record shows when the issue was reported and what happened next.
Sources checked
Reviewed 2026-06-26 against official Australian tenancy authority guidance. This article is general information, not legal advice.