Create a key inventory at entry
Lay out every key, fob, remote, mailbox key, garage remote, parking permit, swipe card, and access tag. Photograph the full set and write a simple list. If something promised is missing, report it at the start.
If the property has multiple tenants, record who received which set.
Keep replacement records
If a key or remote is replaced during the tenancy with approval, keep the receipt and message trail. If an agent provides another copy, save the confirmation. If a fob stops working, record when you reported it.
This prevents a broken or replaced access item being mistaken for a missing item at exit.
Photograph final handover
Before returning keys, take a clear photo of the full set. If handing them to an office, ask for a receipt or email confirmation. If leaving them in a drop box by agreement, photograph the set and save the instruction.
NSW bond guidance includes not returning keys or other security devices as one possible reason a landlord or agent may claim from the bond if locks need replacement.
Add meter readings where relevant
Where you are responsible for utilities or readings are relevant to the exit process, photograph meter readings at entry and exit. Queensland's RTA specifically advises recording meter readings in entry and exit reports.
Small handover records help close the tenancy cleanly.
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Article written 2026-06-26