Keep written pet approval
Save the approval, conditions, pet application, lease terms, and any later messages about the animal. If the approval mentions carpet cleaning, flea treatment, garden repair, or extra conditions, keep those requirements visible from day one.
If approval was verbal, ask for written confirmation. A short email can prevent confusion later.
Record entry condition in pet-use areas
Pay extra attention to carpet, skirting boards, doors, flyscreens, curtains, gardens, balconies, fencing, and outdoor taps. Photograph pre-existing scratches, stains, odours, bare lawn patches, loose gates, or damaged screens before the pet moves in.
This record matters because pet-related claims often involve flooring, smells, scratching, and outdoor wear. You need to show what was already present.
Keep cleaning and treatment evidence
If you organise carpet cleaning, deodorising, pest treatment, garden repair, or professional cleaning because of the pet, keep invoices and before-and-after photos. A receipt alone does not show condition; photos alone do not show professional work. Together they are stronger.
If your agreement requires a particular service at exit, book it early enough that you can fix issues before key return.
Respond to pet concerns factually
If an agent raises odour, damage, or garden condition, ask for the specific location and evidence. Then respond item by item with entry photos, current photos, cleaning records, and repair records where relevant.
Avoid debating whether the pet is good or bad. The useful question is what changed at the property and what evidence shows it.
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Article written 2026-06-26